FAQs
THINGS TO KNOW
What is OMOTENASHI ?
OMOTENASHI is the Japanese way of expressing exceptional hospitality
— a heartfelt dedication to providing thoughtful, personalized service that goes beyond expectations.
At Ms. OMOTENASHI TOUR, our vision is: “Crafting moments into cherished memories.”
We go beyond traditional sightseeing to create life-changing experiences that spark joy, energize the spirit, and ignite a renewed passion for life.
Through our tours, we strive to share the essence of OMOTENASHI, offering unforgettable experiences that leave a lasting impact.
What makes your service different from other tour companies?
Our tours are built around the core concept of “Open Your World.”
We offer exclusive experiences that go beyond typical sightseeing, such as access to members-only restaurants and immersive cultural activities that allow you to enjoy Japan with all your senses.
As former international flight attendants who have traveled the world, we have seen various cultures and destinations. Through our experiences, we have come to truly appreciate the beauty and uniqueness of Japan.
We believe there is so much more of Japan’s essence to share with you. Our goal is to help you discover the authentic charm of Japan through its food, culture, history, and unique experiences. We are dedicated to providing you with a memorable journey that lets you fully enjoy Japan from the heart.
Can I customize my trip?
Yes, absolutely! We can tailor your trip to suit your preferences, whether you are interested in history, shopping, photo spots, dining, or anything else.
Please let us know your interests in advance, and we will create the perfect experience for you.
Can I get a refund if I need to cancel or reschedule my trip?
For cancellations, please contact us via the reservation site or email.
Cancellation fees are as follows:
Are English-speaking guides available?
Yes, certainly! Our guides are fluent in English and will ensure you have a smooth and enjoyable experience.
How long in advance should I book my trip?
You can make a reservation up until 24 hours before your tour.
For exclusive restaurant bookings or special experiences, availability may vary. Please feel free to contact us to discuss your preferences, and we will do our best to accommodate your request!
Can you help with special occasions like birthdays or anniversaries?
Absolutely! We would be delighted to help make your special occasion unforgettable.
Please feel free to reach out to us via email, our reservation site, or Instagram.
What payment methods do you accept?
You can make payments via credit card or PayPal